1. Introduction and Who We Are
This Privacy Policy describes how Noc Cosmetics Inc. handles personal information across the website https://www.noc.hair and the beauty services offered through it. The website and its services are developed and operated by the developer NOCCOST on behalf of Noc Cosmetics Inc., a colour and skincare house based at 263 av Grand Trunk, Maple - L6A 4B3, Canada (CA). We create cosmetics in small batches, offer personalized shade consultations, release seasonal collections and support a network of retail partners across Canada and beyond.
Protecting your privacy matters to us because trust sits at the center of every beauty relationship. When you share details about your skin, your preferences or your orders, you open a personal space, and we treat that responsibility with care. This policy explains, in plain language, what we collect, why we collect it, how long we keep it and the choices available to you. If anything here is unclear, write to serve@noc.hair or call +14408191037 and a member of our team will gladly help you.
2. Scope of This Policy
This policy applies to all interactions with Noc Cosmetics Inc. through our website, email, telephone lines, social channels and in-person services such as consultations, shade fittings and seasonal collection previews. It covers customers, newsletter subscribers, consultation clients, wholesale and retail partners, event guests, job applicants and casual website visitors alike. Wherever you meet our brand, this document describes the rules we follow with your information.
The policy does not cover the practices of third parties that operate their own websites or services, even when we link to them from our pages. Those organizations manage their own privacy practices, and we encourage you to review their notices before sharing information with them. If a specific service or promotion adds extra terms, we will present those terms alongside this policy at the point of collection, so that you can make an informed decision before you participate.
3. Information We Collect
We gather information you give us directly and information collected automatically as you move through the website. Information you provide includes your name, email address, telephone number, shipping and billing addresses, order history, consultation bookings, shade preferences, skin concerns you choose to describe, reviews you submit and the content of messages sent through our contact form. For wholesale partners we may also collect business names, store addresses, tax identifiers and the names of staff involved in ordering.
Information collected automatically includes your internet protocol address, browser type and version, device type, operating system, referring page, pages viewed, time spent on each page and an approximate region derived from network data. If you open our emails, we may record that the message was opened and whether a link inside it was used. None of this automatic information is used to build advertising profiles, and none of it is sold to data brokers of any kind.
4. How We Collect Information
Most information reaches us because you take an action: placing an order, booking a consultation, joining the mailing list, entering a seasonal collection draw, completing a shade questionnaire or writing to our support team. You can browse nearly every page of the website without providing any personal information at all, and the choice to share more always stays with you.
Some information is collected passively through cookies, server logs and similar technologies when a page loads. Our consultants also keep brief notes after a session so that the next appointment starts where the last one ended, which means you never have to repeat your history. When you contact us by telephone, we may record basic request details such as the products discussed and the resolution offered; we do not record unrelated conversation, and we treat every note as confidential.
5. How We Use Information
We use personal information for clear and limited purposes: to process orders and payments, to pack and ship parcels, to send order and delivery updates, to schedule and prepare consultations, to recommend shades and routines suited to your profile, to respond to questions and support requests, to send newsletters and collection announcements where permitted, to measure website performance, to prevent fraud and to meet legal and accounting duties. Each use is tied to the reason the information was collected in the first place.
We also study aggregated and de-identified data to decide which shades to develop, which active ingredients to research next and which services deserve expansion. Aggregation means the data can no longer be linked to any single person. This analysis helps the whole community of customers, because better decisions lead to better products, and it happens without exposing the individual details that you trusted us with when you shopped with us.
6. Legal Bases for Processing
Where privacy laws such as Canadian statutes or the European General Data Protection Regulation apply, we rely on recognized legal bases for each processing activity. Performance of a contract covers order fulfilment, payment handling and the delivery of consultations. Legitimate interests cover security monitoring, fraud prevention, analytics and service improvement, always balanced against your rights and expectations. Consent covers marketing emails, optional cookies and participation in draws. Legal obligation covers tax, accounting and consumer protection records.
You may withdraw consent at any time by using the unsubscribe link in our emails or by writing to serve@noc.hair. Withdrawal applies going forward and does not affect processing that was already completed before your request reached us. If you ever wonder which legal basis applies to a specific activity, ask us; we keep an internal record that maps each processing purpose to its basis, and we are happy to share that explanation with you in writing.
7. Cookies and Similar Technologies
Cookies are small text files that a website stores in your browser. We use strictly necessary cookies to keep your basket working and your session secure, preference cookies to remember choices such as language or region, and analytics cookies that show us which pages earn attention. We do not use advertising cookies and we do not allow networks that follow you across other websites to place trackers here.
You control cookies through your browser settings, where you can block or delete them at any time. Blocking strictly necessary cookies may prevent checkout and account features from working correctly, but the rest of the site remains open to you. Where your browser sends a Do Not Track signal, we honour it for analytics purposes. A short cookie notice appears on first visit, and our full cookie table is available on request through serve@noc.hair.
8. Analytics and Performance Measurement
We measure how the website performs so we can keep it fast, clear and pleasant. Our analytics look at aggregate figures: pages visited, visit duration, entry and exit points, device categories and broad regions. These numbers tell us which shade stories resonate, which instructions need clearer wording and where a page may be slowing down or losing readers.
Analytics data is stored in summarized form and is never used to identify individuals or to contact anyone. We do not enrich it with data bought from outside sources. If we ever engage an external analytics provider, that provider will be bound by a written contract to process data only on our documented instructions, to keep it secure and to delete or return it when the engagement ends. You can ask us what analytics currently collect by writing to the contact address at the end of this policy.
9. Marketing Communications and Preferences
When you subscribe, we send collection announcements, shade releases, skincare guidance and invitations to seasonal preview events. Every marketing message carries an unsubscribe link that works immediately, and our mailing tools suppress addresses that have opted out. We segment our lists so that the content you receive reflects the interests you selected, which means fewer irrelevant emails and more useful ones.
Even after you unsubscribe from marketing, we will still send transactional messages such as order confirmations, shipping notices, appointment reminders and important service updates, because those messages are part of the service you requested. You can refine your preferences at any time, choosing topics, channels and frequency, by updating your subscription page or by writing to serve@noc.hair. We honour every change promptly and confirm the update in a short reply.
10. Sharing of Information
We do not sell personal information, and we have never sold it. We share it only with service providers that help us operate the house: payment processors, shipping carriers, email delivery platforms, hosting providers, accountants and professional advisers. Each provider receives only the information required for its task, only for the duration of the task, and always under written obligations of confidentiality and security.
We may also disclose information where the law requires or permits it, for example in response to a valid court order or subpoena, or to protect the rights, property and safety of Noc Cosmetics Inc., our customers and the public. In the event of a business reorganization or sale, customer records may transfer to a successor entity; in that case we will require the successor to honour this policy or to notify you of any material change before it takes effect.
11. International Data Transfers
Our operations are based in Canada, and our primary records are stored there. Some of the service providers described above may process information in other countries, which means your data may cross borders. When that happens, we rely on contractual safeguards, such as standard contractual clauses or equivalent mechanisms, together with provider security assessments, to keep the level of protection consistent wherever the data travels.
You may request a summary of the safeguards that apply to the transfer of your information by writing to serve@noc.hair. We will describe the countries involved, the mechanism used and the retention period in clear terms. We review our cross-border arrangements at least once a year and whenever a provider changes its storage locations, so the description you receive reflects current practice rather than an old snapshot of it.
12. Data Retention and Storage
We keep personal information only as long as the purpose requires. Order and payment records are kept for the periods demanded by tax and warranty law. Consultation notes are kept while you remain an active client and for a reasonable window afterwards, so returning clients can pick up where they left off. Marketing data is kept until you unsubscribe or ask for deletion. Server logs are kept for short operational periods and then discarded.
When the retention period ends, we delete the information or irreversibly anonymize it. Backup archives may retain a copy for a limited cycle before full deletion completes, and during that window the data remains protected by the same safeguards described in this policy. If you ask us how long a specific record type is kept, we will answer with concrete numbers rather than vague phrases, because vague phrases do not help anyone make a real choice.
13. Data Security Measures
We protect information with layered safeguards. Technical measures include encrypted connections for every page, encryption of stored records, hardened servers and controlled backups. Administrative measures include access limited to trained staff who need it, unique credentials, confidentiality agreements and periodic privacy training. Physical measures include locked storage for paper files and controlled access to the studio spaces where consultations and order packing take place.
No system can promise absolute security, and we do not pretend otherwise. What we do promise is preparation: we maintain an incident response plan, we test our procedures, and if a breach ever affects your information we will notify you and the appropriate regulators within the timelines the law requires, describing what happened and what we are doing about it. Reported vulnerabilities sent to serve@noc.hair are reviewed seriously and answered.
14. Privacy for Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of thirteen, we do not create accounts for them, and we do not direct marketing toward them. Our consultations, events and programs are designed and priced for an adult audience, and booking steps include confirmation of adult status where age could be uncertain.
If a child has sent us personal information, a parent or guardian may contact us at serve@noc.hair or call +14408191037, and we will delete the information promptly and confirm the deletion in writing. We also encourage parents and guardians to talk with children about safe sharing habits online, including the simple rule that a website asking for more details than it needs to deliver its service deserves a closer look before an answer is typed.
15. Your Rights and Choices
Depending on where you live, you may hold rights of access, correction, deletion, portability and restriction, the right to object to certain processing, and the right to withdraw consent for marketing. Residents of several provinces and of the European Economic Area enjoy explicit statutory rights, and we extend the same respectful handling to requests from anywhere, because good practice should not depend on a postcode.
To exercise a right, email serve@noc.hair or call +14408191037 with a short description of what you need. We will verify your identity with reasonable questions, respond within the timeline the applicable law requires and explain anything that cannot be fulfilled, together with the reason. If you are not satisfied with our answer, you may escalate to your local privacy regulator, such as the Office of the Privacy Commissioner of Canada, and we will cooperate fully with any review.
16. Third Party Websites and Services
Our pages may link to partner boutiques, social platforms, review services or press features. Once you follow a link, the privacy policy of the destination governs what happens there. Those organizations decide independently what to collect and how to use it, and we cannot control or guarantee their practices, however carefully we chose them as partners.
We recommend reading the notice on any new site before entering personal details and sharing only what you are comfortable sharing. If you believe a linked site is misusing our name or brand, tell us at serve@noc.hair; we take impersonation seriously and will investigate. Links from our pages do not imply endorsement of every practice on the destination site, and an absence of a link never implies a judgement about a business we simply have not met yet.
17. Changes to This Privacy Policy
We may update this policy as our services grow, as laws evolve and as technologies change. When we make material changes, we will update the effective date at the top of this page and, where the change is significant, announce it by email to subscribers and by a notice on the website before the new terms take effect.
Continued use of the website after an update takes effect means you accept the revised policy. If a change materially reduces your protections and you hold an account or active subscription, we will seek your consent where the law requires it. Previous versions of this policy are archived in our records and are available on request, so you can compare what changed and when, without relying on memory alone.
18. How to Contact Us
Questions, requests and complaints about privacy can be directed to Noc Cosmetics Inc., 263 av Grand Trunk, Maple - L6A 4B3, Canada (CA). You can email serve@noc.hair for any written matter or call +14408191037 during business hours to speak with a member of the team. Every request is logged, tracked and answered by a person, not a template.
We answer privacy requests within the statutory window that applies in your region and usually much sooner. If your matter is urgent, mention that in the subject line of your email or ask for a callback when you call, and we will prioritize it. Thank you for reading this policy in full; informed customers make the best beauty decisions, and we are proud to serve them.